Privacy Policy

TicketCleared ("we," "our," or "us") operates ticketcleared.com. This Privacy Policy explains what personal information we collect when you use our service, how we use it, who we share it with, and your rights regarding that information. By using TicketCleared you agree to the practices described here.

1. Information We Collect

Information you provide directly

• Contact information: Your email address, used to deliver unlocked documents and payment receipts. If you separately select the reminder option during intake, we also use it to send one reminder about an unpaid draft.
• Ticket documents and case details: If you use document extraction, the citation or court-notice images or PDFs you choose to upload may contain your name, address, driver information, citation details, court information, and other visible content. If you use the final packet builder, the printable evidence and notice-copy files you select may contain additional case information. We also collect the facts and evidence descriptions you enter or confirm in the intake form.
• Payment information: We do not store your credit card number. Payment is processed entirely by Stripe. We receive only a session ID and confirmation of payment status.

Information collected automatically

• Usage and attribution data: Standard web server logs may include your IP address, browser type, referring URL, and pages visited. To understand which outreach leads to completed purchases, TicketCleared records campaign labels from the landing URL, the referring website host, the landing page path, and funnel milestones such as intake, checkout, and purchase. Vercel Web Analytics also provides aggregated page-view and funnel information such as redacted page path, referrer, approximate location, browser, operating system, and device type. TicketCleared removes query strings and redacts declaration identifiers before analytics events are sent.
• Browser session storage: During an unfinished intake, checkout, or paid factual correction, your answers and first-touch campaign attribution are saved in your current browser tab so a refresh or internal navigation does not erase them. The local intake draft is cleared when the matching paid or corrected document page opens. Session attribution normally clears when the tab closes. You can also clear the intake draft with the intake's Clear button.
• Cookies: We use only essential browser storage required for the service and checkout flow. We do not use tracking pixels or advertising cookies. Vercel states that its Web Analytics service does not use third-party cookies or associate analytics events with an individual or IP address.

2. How We Use Your Information

We use the information we collect solely to:

• Read ticket documents you choose to upload and prefill fields for your review
• Generate your personalized court documents, including the official TR-205 packet for eligible paper filings, defendant declaration, and optional witness declaration
• Temporarily assemble printable evidence and a court-notice copy into a final packet you request for immediate download
• Prepare a prefilled official TR-220 and deadline calendar from post-decision details you enter
• Replace an unlocked package after you correct and reconfirm inaccurate facts
• Process your payment and send a receipt
• Deliver your unlocked documents and payment receipt via email
• Send one unpaid-draft reminder only when you explicitly select that option during intake
• Process refund requests you initiate by submitting form TR-215
• Respond to support inquiries you send us
• Comply with legal obligations

We do not use your information to build advertising profiles, sell it to third parties, or train our own AI models.

3. Third-Party Service Providers

We share your data with the following sub-processors, solely to operate the service:

Each provider is bound by their own privacy policy and data processing agreements. We do not authorize any provider to use your data for their own purposes beyond delivering the service. See Vercel's Web Analytics privacy and compliance documentation.

4. Data Retention

Unpaid intake drafts, including their reminder consent and delivery status, are scheduled for deletion after 7 days. Purchased intake data and generated documents are scheduled for deletion 12 months after creation to support document access and potential refund requests. Transactional email records are retained according to Resend's applicable settings and policies.

When you use a paid factual correction, the corrected intake and replacement documents overwrite the prior stored versions for that package. Files you already downloaded remain on your own device and are not changed by TicketCleared.

Ticket files sent for extraction are processed in memory and are not stored with your TicketCleared case. TicketCleared requests that OpenAI not persist response application state. OpenAI states that API inputs and outputs are not used to train its models by default and that standard abuse-monitoring logs may be retained for up to 30 days, subject to stated exceptions. See OpenAI's current API data-controls notice.

Printable evidence and court-notice files sent to the final packet builder are processed during that download request and are not written to the TicketCleared database or stored with your case. The assembled PDF is returned directly to your browser. Save your own copy because TicketCleared does not retain the assembled version.

A TR-215 mailing date, violation description, and procedure confirmation entered in the post-decision deadline center are processed only to create the requested TR-220 or calendar download. TicketCleared does not add those entries or the generated files to your stored case record. Save your own copies.

If you would like your data deleted before the 12-month period, email us at raymond@ticketcleared.com and we will delete your record within 7 business days, subject to any legal hold obligations.

5. California Privacy Rights (CCPA / CPRA)

California residents have the following rights under the California Consumer Privacy Act:

• Right to know: You may request a copy of the personal information we hold about you.
• Right to delete: You may request deletion of your personal information, subject to certain exceptions.
• Right to correct: You may request correction of inaccurate personal information.
• Right to opt out of sale: We do not sell personal information. There is nothing to opt out of.
• Right to non-discrimination: Exercising any of these rights will not affect your ability to use the service or receive a refund you are entitled to.

To exercise any of these rights, email raymond@ticketcleared.com with the subject line "CCPA Request." We will respond within 45 days.

6. Data Security

All data is transmitted over HTTPS/TLS. Your records in Supabase are protected by row-level security policies that prevent unauthorized access. Payment card data never touches our servers because it goes directly to Stripe's PCI-DSS-compliant infrastructure. No system is perfectly secure, and we cannot guarantee absolute security, but we follow industry-standard practices.

7. Children

TicketCleared is not directed to children under 18. We do not knowingly collect personal information from anyone under 18. If you believe a minor has submitted information to us, contact us at raymond@ticketcleared.com and we will delete it promptly.

8. Changes to This Policy

We may update this policy periodically. When we do, we will update the effective date at the top. If changes are material, we will notify users via email (if we have your address) or by posting a notice on the site at least 14 days before the change takes effect. Continued use of the service after that date constitutes acceptance of the updated policy.

9. Contact

Questions about this policy or requests regarding your data:
raymond@ticketcleared.com
TicketCleared - California, USA