Privacy Policy

TicketCleared ("we," "our," or "us") operates ticketcleared.com. This Privacy Policy explains what personal information we collect when you use our service, how we use it, who we share it with, and your rights regarding that information. By using TicketCleared you agree to the practices described here.

1. Information We Collect

Information you provide directly

• Contact information: Your email address, used to deliver your documents and send your receipt.
• Ticket details: The facts of your traffic stop - your speed, the posted limit, road conditions, location (city/highway), time of day, whether a passenger was present, and any other details you choose to include in the intake form.
• Payment information: We do not store your credit card number. Payment is processed entirely by Stripe. We receive only a session ID and confirmation of payment status.

Information collected automatically

• Usage data: Standard web server logs including your IP address, browser type, referring URL, and pages visited. This data is retained by our hosting provider (Vercel) for up to 30 days.
• Cookies: We use only essential session cookies required for checkout flow. We do not use tracking pixels, advertising cookies, or third-party analytics scripts.

2. How We Use Your Information

We use the information we collect solely to:

• Generate your personalized court documents (defendant declaration, witness declaration, TR-205 field guide)
• Process your payment and send a receipt
• Deliver your documents via email
• Process refund requests you initiate by submitting form TR-215
• Respond to support inquiries you send us
• Comply with legal obligations

We do not use your information to build advertising profiles, sell to third parties, or train AI models.

3. Third-Party Service Providers

We share your data with the following sub-processors, solely to operate the service:

Each provider is bound by their own privacy policy and data processing agreements. We do not authorize any provider to use your data for their own purposes beyond delivering the service.

4. Data Retention

We retain your intake data and generated documents for 12 months from the date of purchase to support potential refund requests. After that period, your documents and personally identifiable intake data are deleted from our database. Email logs held by Resend are subject to Resend's own retention policy (typically 90 days).

If you would like your data deleted before the 12-month period, email us at raymond@ticketcleared.com and we will delete your record within 7 business days, subject to any legal hold obligations.

5. California Privacy Rights (CCPA / CPRA)

California residents have the following rights under the California Consumer Privacy Act:

• Right to know: You may request a copy of the personal information we hold about you.
• Right to delete: You may request deletion of your personal information, subject to certain exceptions.
• Right to correct: You may request correction of inaccurate personal information.
• Right to opt out of sale: We do not sell personal information. There is nothing to opt out of.
• Right to non-discrimination: Exercising any of these rights will not affect your ability to use the service or receive a refund you are entitled to.

To exercise any of these rights, email raymond@ticketcleared.com with the subject line "CCPA Request." We will respond within 45 days.

6. Data Security

All data is transmitted over HTTPS/TLS. Your records in Supabase are protected by row-level security policies that prevent unauthorized access. Payment data never touches our servers - it goes directly to Stripe's PCI-DSS-compliant infrastructure. No system is perfectly secure, and we cannot guarantee absolute security, but we follow industry-standard practices.

7. Children

TicketCleared is not directed to children under 18. We do not knowingly collect personal information from anyone under 18. If you believe a minor has submitted information to us, contact us at raymond@ticketcleared.com and we will delete it promptly.

8. Changes to This Policy

We may update this policy periodically. When we do, we will update the effective date at the top. If changes are material, we will notify users via email (if we have your address) or by posting a notice on the site at least 14 days before the change takes effect. Continued use of the service after that date constitutes acceptance of the updated policy.

9. Contact

Questions about this policy or requests regarding your data:
raymond@ticketcleared.com
TicketCleared - California, USA